Survey

0%

Choose Location*
Was this your first visit to Splash?*
- Yes
- No
Was your visit to Splash...*
- Planned
- Spontaneous
Did you come in with a coupon?*
- Yes
- No
If Yes, what kind of coupon?*
- Paper
- Digital
- Not applicable
Are you a...*
- Points Member
- Unlimited Member
- Both
- Neither
Please tell us about your experience at Splash
I was greeted warmly when I arrived at Splash and employees were happy to answer my questions*
- Yes
- No
I was greated warmly when I arrived at Splash*
- YES
- NO
Employees were courteous and happy to answer my questions*
- YES
- NO
I felt pressured to buy additional services*
- YES
- NO

Please tell us how well we performed on the Exterior washing of your car*
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Please tell us your thoughts about the Exterior washing of your car.
Please tell us how well we performed on the Interior cleaning of your car.
Please tell us your thoughts about the Interior cleaning of your car.

How often do you use Splash Coupons?*
- Every time I come
- When I get them
- When I remember to use them
- Almost never
- Never
When you get a coupon, does it: (check all that apply)*
- Make you come in more often
- Make you come sooner
- Make you save it and come on your usual day
- Remind you "I need a wash"
- Make you buy additional services because they are discounted
- Make you buy additional services because the wash is discounted
- Get discarded without using it
Do you like SPECIAL promotions?*
- Yes
- No
If so, what kind of promotions do you prefer?*
- Contests
- % OFF a service
- $ OFF a service
- Buy One Get One FREE
Do SPECIAL promotions encourage you to visit more often?*
- Yes
- No
How often would you like to be contacted about a special promotion?*
- Once a week
- Once a month
- Once a quarter
- Never
What is the most effective way for us to communicate special promotions or coupons to you?*
- Text message
- Social Media
- On-site signage
- On-site flyers
- Direct mail coupons
- Email
- Newspaper ads
- Radio ads
- Television ads
- Other
If other, what else is the most effective way?

Do you wash your car exclusively at Splash? If no, please use the "Other" field to specify where else you wash your car*
- Yes
- No
How can Splash provide a better total car-care experience?*

Would you like to be contacted by a Splash manager about a problem or issue you encountered? If yes, please fill out the information below.*
- Yes
- No
Is there anything else you'd like to share about your visit?
By entering my personal information, I consent to receive email communications from the survey author's organization based on the information collected.
Name*
First Last
Age Range*
- 0-17
- 18-24
- 25-34
- 35-44
- 45-54
- 55-64
- 65-74
- 75+
Ticket Number*
Phone*
Email*
*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

19 locations in Connecticut and New York for car washes, detailing services, with oil changes at select locations.

Splash Office Headquarters
625 W. Putnam Ave.
Greenwich, CT 06830

Please tell us about your experience at Splash