CAR WASH SERVICES
UNLIMITED CLUB
DETAILING SERVICES
OIL & LUBE SERVICES
Clean Car.
Happy Life
CAR WASH SERVICES
UNLIMITED CLUB
DETAILING SERVICES
OIL & LUBE SERVICES
CAR WASH SERVICES
UNLIMITED CLUB
DETAILING SERVICES
OIL & LUBE SERVICES
Feedback Survey
Step 1 of 7
0%
Choose Location
*
Choose location...
Bedford Hills
Brewster
Bridgeport
Cheshire
Cos Cob
Cromwell
Darien
Fairfield
Greenwich
Hamden
New Haven
Norwalk
Shelton
Southbury
Stamford
West Haven
White Plains
Wilton
Was this your first visit to Splash?
*
Yes
No
Was your visit to Splash...
*
Planned
Spontaneous
Did you come in with a coupon?
*
Yes
No
If Yes, what kind of coupon?
*
Paper
Digital
Not applicable
Are you a Points Member?
*
Yes
No
Are you an Unlimited Wash member?
*
Yes
No
Please tell us about your experience at Splash
I was greeted warmly when I arrived at Splash
*
10
9
8
7
6
5
4
3
2
1
Employees were courteous and happy to answer my questions
*
10
9
8
7
6
5
4
3
2
1
At the time of purchase, my service options were adequately explained
*
10
9
8
7
6
5
4
3
2
1
I felt pressured to buy additional services
*
10
9
8
7
6
5
4
3
2
1
Please tell us how well we performed on the Exterior washing of your car
*
10
9
8
7
6
5
4
3
2
1
Please tell us your thoughts about the Exterior washing of your car.
Please tell us how well we performed on the Interior cleaning of your car
Leave blank if not applicable.
10
9
8
7
6
5
4
3
2
1
Please tell us your thoughts about the Interior cleaning of your car.
Please tell us about your expreience with Splash in the following areas
Were you informed about current promotions?
*
Yes
No
Speed of Service
*
10
9
8
7
6
5
4
3
2
1
Quality of Service
*
10
9
8
7
6
5
4
3
2
1
Consistent Service on every visit
*
10
9
8
7
6
5
4
3
2
1
Customer Experience
*
10
9
8
7
6
5
4
3
2
1
Price for Value
*
10
9
8
7
6
5
4
3
2
1
Pleasantness of the waiting area
*
10
9
8
7
6
5
4
3
2
1
Did you make a purchase in the store?
*
Yes
No
Your overall experience
*
10
9
8
7
6
5
4
3
2
1
I would recommend Splash to my family and friends
*
Yes
No
I Don't Know
How did you hear about Splash?
*
Family member
Friend
Direct Mail Coupon
Digital Coupon
Promotional Coupon
Social Media
Email
Text Message
Internet Search
Digital ad on my phone
Other
If other, how else did you hear about Splash?
How often do you use Splash Coupons?
*
Every time I come
When I get them
When I remember to use them
Almost never
Never
When you get a coupon, does it: (check all that apply)
*
Make you come in more often
Make you come sooner
Make you save it and come on your usual day
Remind you "I need a wash"
Make you buy additional services because they are discounted
Make you buy additional services because the wash is discounted
Get discarded without using it
Do you like SPECIAL promotions?
*
Yes
No
If so, what kind of promotions do you prefer?
*
Contests
% OFF a service
$ OFF a service
Buy One Get One FREE
Do SPECIAL promotions encourage you to visit more often?
*
Yes
No
How often would you like to be contacted about a special promotion?
*
Once a week
Once a month
Once a quarter
Never
What is the most effective way for us to communicate special promotions or coupons to you?
*
Text message
Social Media
On-site signage
On-site flyers
Direct mail coupons
Email
Newspaper ads
Radio ads
Television ads
Other
If other, what else is the most effective way?
Do you wash your car exclusively at Splash? If no, please use the "Other" field to specify where else you wash your car
*
Yes
No
How can Splash provide a better total car-care experience?
*
Would you like to be contacted by a Splash manager about a problem or issue you encountered? If yes, please fill out the information below.
*
Yes
No
Is there anything else you'd like to share about your visit?
By entering my personal information, I consent to receive email communications from the survey author's organization based on the information collected.
Name
*
First
Last
Age Range
*
0-17
18-24
25-34
35-44
45-54
55-64
65-74
75+
Ticket Number
*
Phone
*
Email
*
*
Street Address
Address Line 2
City
State / Province / Region
ZIP / Postal Code
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